Marvelous Designer Support

Applies to Marvelous Designer 10 and earlier.

From Marvelous Designer 11 onward, the license is automatically deactivated when the software closes, so the website's Remove Device procedure is no longer needed.

This legacy guide covers a license-in-use message when switching computers. The steps below describe the legacy website interface. If your account does not show these options, use the Contact Us link at the end of this article.

Legacy website steps

1. Sign in to the Marvelous Designer website and open My Page.
2. Open the Account tab.
3. Find Remove Device and select Remove.

Notes

• The Remove button is not shown while Marvelous Designer is running. Completely close the software on the previous computer first.
• If you have already signed out or deactivated the license in the software, the Remove button does not appear.
• The button may take up to 15 minutes to appear, depending on your region and network connection.
• Remove Device does not cancel your license or subscription.

If the option is unavailable or the license still appears to be in use, contact us with your software version and the message you see.