Marvelous Designer Support

Description:

Userpool is the feature included in the License Account Admin page along with the launch of Marvelous Designer 2024.2 for those that are integrated with CLO-SET.

Please read the page in the link below for more information on account integration.
(LINK to the page)

Userpool enhances the experience of license management with multiple & single users and provides higher security around the license usage as well.

The Userpool can be found and accessed at the left side of the menu bar inside of the license account admin page.

*IMPORTANT 

In order to access the User Pool, you will need to have your Company ID integrated with CLO-SET as part of our optional One-Step login process.

You will need to integrate your Company ID, and End User IDs (License IDs) under your company as well, with a valid working email address in order to operate the Userpool feature fully. Any users who are invited to accounts must be integrated with CLO-SET as well.

Offerings:

[Userpool Settings]

• Userpool is set to be enabled as its default upon completing account integration.
• From ‘Userpool Settings’, you can also choose to turn it off for a specific License ID if you wish not to share it.
• Push the slide bar in order to disable userpool from certain License ID.
  • If the userpool gets turned off while the selected License ID is assigned with 1 or multiple members, they will be removed afterward.

[Add Members]

: How to add the members to Userpool? 
 

• By License Account admin (Website)
  
  
  
  • After clicking ‘Add Member’ button, the pop up window will appear
  • Choose certain License ID that you want to have assigned with members who are in needs of license usage
  • Type in a member's ID (email address) to assign. This also can be done with multiple number of member IDs at once.
  • Once the add member procedure is completed followed by the steps above, the member information will appear on the page, and the email will be sent for the verification on the member’s end.
     

• By Software (Marvelous Designer)
  *'Auto Add' option has to be on for this function
  
  
  
  • The end user logs-in to Marvelous Designer with License ID
  • Use ‘Sign in with CLO-SET account’ or ‘Switch CLO-SET Account’ feature
  • CLO-SET accounts that are logged-in via software followed by above step, will be automatically added into Userpool

[Auto Add]

: What is Auto Add?

 

• After the log-in to Marvelous Designer by License ID and signing in with a CLO-SET account inside of the Software (Sign in with CLO-SET, Switch CLO-SET Account), the CLO-SET Email is automatically added to the user pool of the corresponding License ID.
  
  (Process)
  • Log in to Marvelous Designer with License ID ‘A’, and sign in with a CLO-SET account ‘B’
  • This CLO-SET account ‘B’ will be added to user pool, underneath the License ID ‘A’
  • If you switch the account to different CLO-SET account while using the software, then it will also be added to user pool, underneath the License ID ‘A’
     
• This option can be turned off at the License Account Admin - Userpool page.
• ‘Auto Add’ option is only available for Onlineauth type of license.
• ‘Auto Add’ will only work with License ID that has the email address attached.
• If you try to assign members via ‘Auto Add’ option to the License ID that does not have an eligible email address attached, it will not function properly.

[Send Installer/ Delete]

• If you need to send out the installer for a certain version, or to make sure the end user received it well on their side, use the ‘Send Installer’ button.
   

• Also, the delete of member ID is available by clicking on the ‘Delete’ button
• If a member is using more than one License ID, then you can choose License IDs you want to delete the member from.

[Name Edit]

• You can assign nicknames to members for efficient management. This helps distinguish between members and take accurate actions. Use member names to simplify team management.

*ACCOUNT STATUS

• Not Integrated / Company blocked CLO-SET account Integration

• Not Integrated/ Company allowed CLO-SET account integration

• Integrated with CLO-SET

• Integrated (End User with Standalone License and have Sub Account(Member))

Offering by License Type:

• The Userpool feature allows you to manage access to your software license. Its functionality varies depending on your license type.

[Network Online Licenses (Academic, Enterprise) and Linux License]

• Adding Members: With these licenses, you can add an unlimited number of members to your Userpool using the "Add Member" feature.
• Concurrent Users: While you can add as many members as you need, the number of users who can log in and use the software at the same time is limited by the number of licenses you own.

*Note: If the number of concurrent users exceeds your license limit, users will not be able to log in.

• Platform Restriction for Linux License: A member added for a Linux license can only use the software on the Linux OS. They will be unable to log in on Mac or Windows operating systems.
  *Note: If a Linux license member attempts to log in on an incompatible OS, an error will occur.

[Enterprise Standalone, Personal, and Student Licenses]

• Adding a Member: These licenses are limited to a single concurrent user, so you can only add one additional member using the "Add Member" feature.

*Important: If you add a new Member, it will automatically replace and delete the previous one.

• Concurrent Users: The concurrent user count for these licenses is one. This means that only one user, either the main account or the added Member, can be logged in at a time.

• Note: The Standalone License will be retired as of December 2, 2025. For more information on this change, please refer to the Marvelous Designer Standalone License Transition.

• Userpool feature summary by license type