I bought a personal perpetual license for MD10 yesterday, but have been unable to login due to this message -
Due to a network issue, you are unable to login at this time.
I've tried several things to get around this.
- Allowed MD10/MD9.5 through my firewall
- Reset my internet/modem
- Submitted a tech support ticket - support staff have not responded yet
- Downloaded 9.5 to get an offline license - support staff have not responded yet
- Downloaded earlier versions of MD10
- Tried downloaded the trial installer - tells me I already have the latest version
The only resources MD has I know of to solve this issue are -
- Activate Offline licenses https://marvelousdesigner.zendesk.com/hc/en-us/articles/360037401911
- From the Clo3D help page - https://support.clo3d.com/hc/en-us/articles/115014278108-I-get-an-error-message-saying-Due-to-a-network-issue-you-are-unable-to-login-at-this-time-or-Delayed-network-connection-What-can-I-do-
- This network thing https://support.clo3d.com/hc/en-us/articles/115000617048-Guide-for-Installing-Network-Version-on-the-Internet-Environment#Click3
None of those have been helpful so far.
Maybe I'm missing something - has anyone had this issue before?
Hi - I am still having this problem after following the above suggestions. What else can I do to fix this? Please help, I would really like to be able to use the software!
Hello ewiggy2,
According to your concern, we just sent you the response via support@marvelousdesigner.com in order to properly assist you with this matter from there.
Please check it through your email threads. Thank you.
Hello guys! i just bought a student license and i also have this problem, i tried the instructions above and it didn't work out( Could you assit me please?
Hi. I started free trial and I have the same problem I tried the above instructions bit it did not help
can you please help me
Hello Yura and babakulova sogdiana,
Thanks for leaving your question here.
Sometimes, this issue can arise when your anti-virus program is blocking the server communication.
Also, it can be caused by your internet network. Please check your internet connection is stable.
If you keep facing this issue, please refer to this link.
https://marvelousdesigner.zendesk.com/hc/en-us/articles/10574509131033-Corporate-Firewall-Setup-and-Whitelisting-Marvelous-Designer-Endpoints
Hello everyone, I tried to follow up all the previous infos on how to fix this issue, but I still cannot login into the app, and Iam currently having serious issue with a job delivery due to this, any chance someone can help me out?
Thanks in andavance
Hello Vuillermin Alessandra
We apologize for the inconvenience.
We recognized the server issue yesterday, and it has been resolved now!
Now you will be able to sign in Marvelous Designer program without any issues.
Sorry about the inconvenience again, let us know if you still face the issue. We will try our best to resolve it.
Best regards,
Marvelous Designer Team
The network issue has resolved now, but if you keep facing this issue, please try the method below.
I just bought this today and I am getting the same issue. I tried the fixes above and I cannot login.
I was able to edit the host file and got it working.
Fixed changing the host file!
댓글을 남기려면 로그인하세요.