Marvelous Designer Support

This article explains how to solve login failures due to "Error Code: 400" and/or "Error Code: 10002".

Technical Background

Starting in March 2024, we have integrated the different accounts of users using Marvelous Designer, CLO-SET, and CONNECT into one, and the Marvelous Designer have changed the login via CLO-SET webpage instead of entering ID and password in the login window. This policy will be applied from Marvelous Designer version 2024.0, and previously released Marvelous Designer 7.x or 6.x versions will run by entering ID and password. After the account integration, if the previously-used-user-login-information and the newly-integrated-user-information do not match, or if old-user-information is stored in the web browser being used, the Marvelous Designer login will fail and an error message will be displayed.

Problem Situations

• Launched Marvelous Designer, but get an error message instead of logging in.
• Successfully logged in to CLO-SET on a web browser, but get an error message.

Causes and Solutions

In case of security app blocks Marvelous Designer's internet connection

• If an antivirus, firewall, or web monitoring program installed on your computer blocks Marvelous Designer from communicating with the Internet, login will fail.
• Change the Internet connection of Marvelous Designer to "Allow" in the detailed settings of your antivirus, firewall, or web monitoring program, and then run the software again.

Marvelous Designer does not have sufficient file read and write permissions

• Refer to this web post to grant administrator rights to Marvelous Designer and then run the sofware again.

CLO-SET password error

• Refer to this article (Q12 & Q13) to reset your CLO-SET password and then run Marvelous Designer again.

Web browser security policy or web browser cache error

• Web browsers with strict security policies or specific web browsers may have problems accessing the CLO-SET webpage. In this case, try logging in to CLO-SET using the Chrome browser.
• You may be experiencing problems logging into CLO-SET due to an outdated web browser cache. In this case, clear your cache and try logging in again. This saved-search will help.

Read More

• Learn more about CLO-SET Account Integration here. See alsoAccount Integration User Guide.
• If you have followed the steps above but are still unable to log in, please send us your screenshot or error code via Contact Us.