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Michael Stephens
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Error Importing Alembic Cache from Maya

Hello everyone!

I am trying out Marvelous Designer for the first time and I'm trying to import an alembic cache file into Marvelous Designer. Everytime I do this I get this same message:

"Access denied to the temporary folder path. Please select another folder to save the temporary files. A temporary folder is required for the program to run properly."

I've tried to run the program in Administrator Mode, restarting my computer, uninstalling and reinstalling the program and nothing seems to change this message. I also ahve 245 GB free space in the location where the temporary folder is being placed.

Any ideas what could be happening?

  • Support Agent Comment actions Permalink
    •  . Edited

    Hello Michael Stephens,

    Thank you for contacting us.

     

    First, I wonder in which case you got the message; starting the software for the first time, importing an Alembic cache file, or else.

     

    Second, please try to check those steps below to solve your problem.

    • When running Marvelous Designer software, allow it to run with Windows Administrator mode.
    • If you're running an anti-virus or IT asset management program, please whitelist the Marvelous Designer software.
    • Please give read & write permission of the Temp directory path on your Windows user profile.*

     

    *For more detail,

    Location: C:\Users\User name\AppData\Local\CLO
    Right-click > Properties > Security > Allow Read & Write permission

     

     

    If you are not able to find this folder, it may be hidden. In that case, please follow these steps.

    1. View > Details > Options

    2. Click View tab > check 'Show hidden files, folders, and drives'

     

     

    Hope this help :) I look forward to your reply. Have a lovely day!

     

  • Michael Stephens Comment actions Permalink
    •  . Edited

    Hello Sonia Kong, thanks for the reply.

    It happens when I am trying to import the alembic cache.

    So I have tried running it as admin, ensuring that this folder (C:\Users\User name\AppData\Local\CLO) has read and write permissions, and I have whitelisted the app. Unfortunately it still is displaying the same message.

    It may also be worth noting that after the message it prompts me to select a folder. It doesn't matter what folder I pick the same message pops up and prompts to select another folder. I actually have to force close the program to get out of this loop.

    Any other ideas? I'll keep playing around with it myself.

    Thanks,
    Michael

  • Support Agent Comment actions Permalink
    •  . Edited

    Hello Michael Stephens

    Thank you for reaching back out.

    I am sorry to hear that.

     

    Let's try another attempt to get this to work.

    Run 'Registry Editor' ▶ Software ▶ Right click 'Marvelous Designer' and delete ▶ Run again the 'Marvelous Designer'

     

    If you keep facing the same alert pop-up, we would like to set up a remote session to investigate it further.

     

    Hope this helps. I hope to hear from you soon. Thank you!

  • Michael Stephens Comment actions Permalink

    Thanks for the reply! I will give it a try.

  • Upchurch Adam Comment actions Permalink

    I'm receiving the same error after trying out all the steps you suggested. Please help me =( 

     

    "Access denied to the temporary folder path. Please select another folder to save the temporary files. A temporary folder is required for the program to run properly."

  • McAfee Jaela Comment actions Permalink

    I too am dealing with this exact same problem. Its quite frustrating when I can't find any other solutions online

  • Tadder Timothy Comment actions Permalink

    anyone have a solution here?

     

  • Tadder Timothy Comment actions Permalink

    i am getting the same issue

     

  • daragreaneyvideo Comment actions Permalink

    For anyone who is still having this issue. I tried all these soluation but none of them worked. Check if you are able to import a different alembic file into MD. My issue was a currupt alembic file. The error message send me down a rabbit thinking it was an issue with permissions but it was a bad alembic export. 

  • greenni Comment actions Permalink

    I'm experiencing the same problem. Does anyone know of a solution? Help me

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