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Upgrading to 10

  • Support Agent COMMUNITY MANAGER Comment actions Permalink

    Hello Sneddon Bradley,

    This is Marvelous Designer Support Team. Thanks for your inquiry! 

    If you're a version 9 perpetual license holder and "upgrade" your license to version 10, you will be able to keep your perpetual license as it is now. You will be able to use licenses continuously. 

    Hopefully, this information attached is sufficient for you.

    Best regards,

    Marvelous Designer Support Team 

     

     

     

     

  • Sneddon Bradley Comment actions Permalink

    I'll take that as gospel. Thanks for the reassurance.

  • Michel Tremblay Comment actions Permalink

    Hello!

     

    And how do you  "upgrade" your license to version 10. I have perpetual v9. I look and did not find a link to pay for an upgrade.

     

    Best Regards,

     

    Mitch

  • Daniel Jackson Comment actions Permalink

    Hi MD team, I have the same question...

    I launched MD9 (perpetual) this morning and clicked on the update button and the download was still MD9- 5_1_471...

    Can you send or put up a link to MD10 please

    From what I understood last month when I bought the perpetual license, that would include upgrades up to 2012 (version 12)

    Thanks Dan J

  • Support Agent COMMUNITY MANAGER Comment actions Permalink

    Hello Daniel Jackson, 

    Thanks for your inquiry. The purchase of Marvelous Designer 9 Perpetual License is not including the version update, but you're eligible to have version upgrade with the update fee if your perpetual license is not older than 3 versions than the latest one. Version update fee from 9 to 10 would be $122 and this purchase is available on our pricing page

    Let me know if you have further questions.

    Best regards,

    Marvelous Designer Team 

     

  • Kalizsky Miguel Comment actions Permalink

    Hello, I have version 9.5 perpetual of steam, I wanted to know if there is any way to upgrade to version 10 while keeping the perpetuity option. On the other hand, I wanted to know if there is any way to solve the problem with GoZ for the Steam version, since whenever I have tried to install it it gives an error. Many thanks

  • Support Agent COMMUNITY MANAGER Comment actions Permalink

    Hello, Kalizsky Miguel

    Thanks for your inquiry.

    As 9/9.5 perpetual license holder, you can link your steam license to Marvelous Designer. 

    https://www.marvelousdesigner.com/company/news/view/43 Please find more information on this news page.

    Once you locate your license on our website, you could proceed "update" purchase to have an access to version 10.

    Regarding the GoZ issue, could you give us more details for further assistance?

     

    Thank you!

    Best regards,

    Marvelous Designer Team 

  • Melik Comment actions Permalink

    @Layla Jo , Apologies for asking this question again, but I'm reading conflicting info from the MD support team on this thread and MD's info on the buy page.  I'm still not 100% sure about MD's policies for perpetual versus subscription licenses.

    On the buy page, the "Trade In/Update" feature shows this pop-up info:

    * "You can trade in a perpetual license for 1 year of an Annual Subscription License with a Trade-In fee. Once the Trade-In is complete, the perpetual license will be retrieved by CLO and cannot be used." *

    I own a Personal License of MD 9 and would like to upgrade to a PERPETUAL version of MD 10.  This is what I'm confused about.  Is there actually a perpetual version of MD 10 available for those with earlier perpetual versions (within 3 versions) who wish to upgrade?

    Or is our only option to trade in our perpetual license for 1 year of MD 10, after which time, our license expires and we must continue with subscription license going forward?

    I don't use MD often enough to justify recurring monthly payments and am concerned I will lose my perpetual access.

    Thank you in advance 1for clarifying this 1 year update information!

  • Support Agent COMMUNITY MANAGER Comment actions Permalink

    Melik Thanks for your replying. 

    Is there actually a perpetual version of MD 10 available for those with earlier perpetual versions (within 3 versions) who wish to upgrade? 

    > Yes, your understanding is correct. 

    So, basically, there will be 2 options available for perpetual license holders - Version Update or Trade-In.

    If you want to keep your license as perpetual, you could proceed with the update purchase on our website. Hope this information helps you! 

  • Melik Comment actions Permalink

    Thanks for clarifying, Layla Jo!  So MD 12 will be the last perpetual license version we can "Version Upgrade" to, correct?

  • Support Agent COMMUNITY MANAGER Comment actions Permalink

    @malkansian Yes, correct :) 

  • Melik Comment actions Permalink

    Thank you!!  Now it's all clear :)

  • Julie Lutz Comment actions Permalink

    Hello,

    I don't find the option to buy the 10th version for my perpetual license. I don't want to trade-in, I just want to ugrade.

  • Support Agent COMMUNITY MANAGER Comment actions Permalink

    Hello Julie Lutz,

     

    Thanks for your comment. 

    If you already have a perpetual license that is not older than 3 versions than the latest version, you can update to our latest version 11. 

    You will be able to proceed with the purchase for "update/trade-in" on our pricing page. 
    https://www.marvelousdesigner.com/pricing?type=personal 

    Thank you!

  • Julie Lutz Comment actions Permalink

    Thanks. If I just want the version 10 and not the 11, how I need to do ?

    If I have to buy the 11, may I download the version 10 after or not ?

  • Support Agent COMMUNITY MANAGER Comment actions Permalink

    Julie Lutz Hello : ) Actually, out update option is only available for the latest verison, which is version 11. And this update won't give you availability to access version 10. 

     

     

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