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Error - 'Due to a network issue, you are unable to login at this time.'

  • ewiggy2 Comment actions Permalink

    Hi - I am still having this problem after following the above suggestions. What else can I do to fix this? Please help, I would really like to be able to use the software!

  • Marvelous Designer Team COMMUNITY MANAGER Comment actions Permalink

    Hello ewiggy2,

    According to your concern, we just sent you the response via support@marvelousdesigner.com in order to properly assist you with this matter from there.

    Please check it through your email threads. Thank you.

  • Yura Comment actions Permalink

    Hello guys! i just bought a student license and i also have this problem, i tried the instructions above and it didn't work out( Could you assit me please?

  • babakulova sogdiana Comment actions Permalink

    Hi. I started free trial and I have the same problem I tried the above instructions bit it did not help

    can you please help me

  • Support Agent COMMUNITY MANAGER Comment actions Permalink

    Hello Yura and babakulova sogdiana,

     

    Thanks for leaving your question here.

    Sometimes, this issue can arise when your anti-virus program is blocking the server communication.

    Also, it can be caused by your internet network. Please check your internet connection is stable. 

    If you keep facing this issue, please refer to this link. 

    https://marvelousdesigner.zendesk.com/hc/en-us/articles/10574509131033-Corporate-Firewall-Setup-and-Whitelisting-Marvelous-Designer-Endpoints 

  • Vuillermin Alessandra Comment actions Permalink

    Hello everyone, I tried to follow up all the previous infos on how to fix this issue, but I still cannot login into the app, and Iam currently having serious issue with a job delivery due to this, any chance someone can help me out?

    Thanks in andavance

  • Support Agent COMMUNITY MANAGER Comment actions Permalink

    Hello Vuillermin Alessandra

    We apologize for the inconvenience.
    We recognized the server issue yesterday, and it has been resolved now!
     
    Now you will be able to sign in Marvelous Designer program without any issues. 
     
    Sorry about the inconvenience again, let us know if you still face the issue. We will try our best to resolve it. 

     

    Best regards,

    Marvelous Designer Team

  • Support Agent COMMUNITY MANAGER Comment actions Permalink

    The network issue has resolved now, but if you keep facing this issue, please try the method below. 

    • Step 1. Open c:\Windows\System32\drivers\etc\host file as a text file
    • Step 2. Add # at the front for the lines that includes api.clo3d.com or sapi.clo3d.com
  • Hagan Matt Comment actions Permalink

    I just bought this today and I am getting the same issue. I tried the fixes above and I cannot login.

  • Hagan Matt Comment actions Permalink

    I was able to edit the host file and got it working.

  • Emma Comment actions Permalink

    Fixed changing the host file!

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