Marvelous Designer Support

Objective

Access all CLO Virtual Fashion services using a single email account.

This FAQ will cover the updates and changes to login methods for Marvelous Designer Personal & Student license account types. This change will NOT affect Enterprise & Academic account types at this time. 

Please check the general FAQ if you have questions about the account merging process (CLO-SET accounts). 

Details

1) Change in sign-in method

Effective date on the release of Marvelous Designer 2024.0.

What does this cover? Marvelous Designer website / Software version 2024.0 and above.

2) How do I get a “CLO-SET Account & Password” if I have an existing Marvelous Designer ID? 

Check out our detailed step-by-step guide HERE.

3) What is the difference between a CLO-SET account and my previous Marvelous Designer ID?

With your old Marvelous Designer ID you had to have multiple logins to access all of the CLO Virtual Fashion (CVF) products and services. Now with one CLO-SET account you can access all CLO Virtual Fashion services without additional logins.

4) I am using a perpetual license for Marvelous Designer. Do I have to merge my account?

You do not have to If you are only logging into Marvelous Designer software only. 

If you want to access the Marvelous Designer website, you will need to follow the on screen prompt to merge your account into a CLO-SET account. Or you can check out our detailed step-by-step guide HERE.

5) Can I still use my Perpetual License after I merge my account with CLO-SET?

Yes! All data/assets/subscription information associated with your pre-existing account will remain the same. You can download your software licenses from the same location, in “My Account” page.

6) How do I login to CLO / Marvelous Designer / Jinny after I merge my account?

You can login to CLO / Marvelous Designer / Jinny with your CLO-SET Account & Password.

7) I have a subscription license for Marvelous Designer and I like to use an older version than 2024.0. Do I have to use a different sign in or can I use the CLO-SET account?

• If you have an old installer on your device and you have access to versions below 12: Use the older login method. Login to the installed version you wish to use with your User ID & Password (same as before). 
• For 2024.0 and above: you can log in to all CLO Virtual Fashion product (CLO/Marvelous Designer/CONNECT/CLO-SET) websites and software with your CLO-SET account.

8) I bought items from the Marvelous Designer Store (before CONNECT existed). Where can I download my purchased items?

All items purchased from the Marvelous Designer Store will be downloadable from CONNECT's My Page > Purchase tab.

*This applies to purchases made after April 28, 2020 on the Marvelous Designer store page. If you have purchases made before April 28, 2020, those are still stored and downloadable from the Marvelous Designer > My Account page.

9) I have both CLO and Marvelous Designer IDs and I use them frequently. How does it affect me? 

You no longer have to use two separate logins! You can continue using your licenses without functional change for both CLO and Marvelous Designer. All you have to do is sign in with your CLO-SET account. You can check the license information for your products on the CLO or Marvelous Designer websites.

10) I like to use different email addresses for CLO and Marvelous Designer for my own reasons and want to keep them separate. Can I still have separate accounts?

Yes, make sure to use the different email addresses for your CLO-SET merge so that you will have two separate CLO-SET accounts. The accounts are tied to each email address and the licenses associated with each account will be included in that merge. 

If you wish to unify your email addresses in the future or have other questions, please contact our support team at support@clo-set.com or submit a request.

11) I am using my software in an offline environment. Does this change affect me?

Your access to your software will remain unaffected, you can continue using your pre-existing account user ID & password without change. 

If you choose to sign in to the websites for any of the CLO Virtual Fashion (CVF) products and services you will be prompted to merge your account into a CLO-SET account. Check out our detailed step-by-step guide HERE.

12) How do I change my password after I merge my accounts into a CLO-SET account?

When you click 'Change Password' on the Marvelous Designer website or any CLO Virtual Fashion (CVF) product page, you will be redirected to the CLO-SET ‘My Page’, where you can change your password. 

If you are already on the CLO-SET website, you can change the password under the settings tab on “My page”.

* If you are using a version of the software below 2024.0, your password for the software will not be synchronized with CLO-SET account.

**See Question 13 if you want to change your password for an older version.

13) I'm using a version of Marvelous Designer that is below 2024.0 (Version 12,11,10, 9, etc). How do I change my password for my software login? 

• If you have integrated into the CLO-SET account: contact us via the Marvelous Designer support team.
• If you don’t have an integrated CLO-SET account: reset your password via the password reset page.

14) What happens to my subscription cycle if I change my account email?

If you need assistance regarding accounts merging or have questions, please contact us at support@clo-set.com or submit a request, and our support team will promptly respond to your inquiry.