In the process of Live Update or alternately using multiple Marvelous Designer versions, various files, and settings that make up the Marvelous Designer software may be damaged, causing the Marvelous Designer software to not operate normally.

You can solve this problem by completely uninstalling the Marvelous Designer software and configuration files and then reinstalling it with the latest Marvelous Designer installer.

Note

• Only the files and settings that make up the Marvelous Designer software are deleted, and user-created files remain.
• Before uninstalling the Marvelous Designer software, please back up your files safely.
• If you have changed the Marvelous Designer install path, find the path and delete it.

Windows

1 Logging out of Marvelous Designer Software or deactivating from the website

• Under the Marvelous Designer Help menu, select Logout or Deactivate License (software remote logout).
• Software remote logout from the website >

2  Uninstall Marvelous Designer software

• Go to Windows Start > Settings > Apps or Installed Apps > Marvelous Designer Software and click Uninstall.
• If you have installed different product types or multiple versions, uninstall all Marvelous Designer software using the above method.

3 Delete Registry

• Windows Search > Type 'Registry Editor' > open as administrator > delete the Marvelous Designer registry.
• Path: Computer\HKEY_CURRENT_USER\SOFTWARE\Marvelous Designer Network OnlineAuth
• In the case of individual user version, it is displayed as ~\Marvelous Designer Standalone OnlineAuth. 
• If you don't see the Marvelous Designer product name in the Windows Registry, all have been deleted.

4 Delete Marvelous Designer install folder and Assets folder

• Even after deleting the program, additional downloaded files and some configurations may remain.
• The default install path is C:\Program Files\Marvelous Designer {product name}, select and delete the entire Marvelous Designer folder.

5 Delete Marvelous Designer Assets folder from Windows shared folder

• The default install path is C:\Users\Public\Documents\Marvelous Designer, select and delete the entire Marvelous Designer folder.

6 Delete hidden Marvelous Designer files

• Some Marvelous Designer configuration files are stored as hidden files.
• Go to Windows File Explorer > Options > Folder Options.
• Select 'Show hidden files' as shown below and click the 'Apply to Folders' button.

• Go to C:\Users\{Windows user name}\AppData\Local, select the CLO folder, and delete it. (Marvelous Designer App data folders are inside of the CLO folder)

Mac

1 Logging out of Marvelous Designer Software or deactivating from the website

• From the HELP Menu, Log Out or Deactivate License of Marvelous Designer. The application will Quit.
• Software remote logout from the website >

2  Uninstall Marvelous Designer software

• Open the MAIN APPLICATION folder on your computer. NOT the Application folder in
  the User Folder.
• Find the Marvelous Designer, Right-Click & Move to Trash. Only do this if you want to fully uninstall Marvelous Designer.

3 Delete the Marvelous Designer Assets folder

• To remove all the Marvelous Designer Assets, go into your DOCUMENTS Folder. Delete the Marvelous Designer Folder there.

4 Delete hidden Marvelous Designer files

• Go to your HOME Folder, use Column & navigate to the Go Menu. Note the
  contents on the menu and in the items in the Home folder. Release the menu.

• Type SHIFT + COMMAND + PERIOD (.) this will activate hidden items.
• A few things will show up in the Applications folder. Return to the Go Menu and note
  that “LIBRARY” is now visible and there are more Items available in the Home folder.
  Some are dimmed. These are items that are normally hidden.
• Go into the LIBRARY folder and delete the Marvelous Designer folder under the APPLICATION SUPPORT folder.

• Next, still in the Library, go into Preferences.
• Select all the files that begin with COM.Marvelous Designer. (The full name will differ depending on
  which version of the software you downloaded and installed).
• Right-Click on one of the selected files and Move to Trash.
• Empty your Trash.

Note

• If you have deleted only the Marvelous Designer Preferences files, when you start Marvelous Designer again it will be as if it is opening for the first time; you will need to input your login information, add your Favorites to the Library and customize your User Settings.