Marvelous Designer Support Policy: Supported Product Versions

Product support is available for the versions listed below.

The latest product version receives regular updates with new features and hotfixes, along with fast technical support. The level of technical support may vary depending on the product version.

Please refer to the table below for more details.

* If you have purchased a subscription license for Marvelous Designer, you can download and use the software for up to three previous product versions based on the latest version. (Installer provided in My Page > Download Archive)

* There are two methods for requesting technical support: "Contact Us" and "Community Forum." The support scope includes issues encountered during program installation and execution.

* Please note that it may be difficult to provide support for issues arising from the difference between the supported version OS at the time of purchase and the current OS in use during installation or execution.

* If you hold a perpetual license for product versions 9 to 11, you can update to product version 12 or purchase a subscription. For detailed information, please refer to our 3 version back policy. (As of May 17, 2022)

* Technical support and software updates and hotfixes have been discontinued, except for perpetual license holders, who will continue to receive limited assistance.

* Limited assistance includes assistance with installer downloads and installations.

* If you have a perpetual license for product versions 5 to 8, you are not eligible to upgrade to or switch to product version 12. Please refer to the subscription license plan for using the latest version.

* Versions below 6 cannot be downloaded via the website installer. If you have a perpetual license for a product version below 6, please contact our support team for further assistance.