Q. What is the product version support policy for Marvelous Designer?
Product support is available for the versions listed below.
The latest product version receives regular updates with new features and hotfixes, along with fast technical support. The level of technical support may vary depending on the product version.
Please refer to the table below for more details.
| Product version | Build version | Support Range |
|
Marvelous Designer 2024 (Personal, Student, Enterprise, Academic) |
above 2024.0 |
Technical Support Software Updates and patches |
|
Marvelous Designer 12 (Personal, Student, Enterprise, Academic) |
above 7.1 |
Technical Support Software Updates and patches are not supported |
|
Marvelous Designer 11 (Personal, Student, Enterprise, Academic) |
above 7.0 |
Technical Support Software Updates and patches are not supported |
|
Marvelous Designer 10 (Personal, Student, Enterprise, Academic) |
above 6.0 |
Technical Support Software Updates and patches are not supported |
* There are two methods for requesting technical support: "Contact Us" and "Community Forum." The support scope includes issues encountered during program installation and execution.
* Please note that it may be difficult to provide support for issues arising from the difference between the supported version OS at the time of purchase and the current OS in use during installation or execution.
* If you hold a perpetual license for product versions 10 to 12, you can trade-in your perpetual license for a subscription license. For detailed information, please refer to our 3-version back policy. (As of Feb 28, 2024)
| NOT supported product version | Build version | support |
|
Marvelous Designer 9 (Personal, Student, Enterprise, Academic) |
above 5.1 |
Not supported |
|
Marvelous Designer 8 (Personal, Student, Enterprise, Academic) |
above 4.2 |
Not supported |
|
Marvelous Designer 7 (Personal, Student, Enterprise, Academic) |
above 3.2 |
Not supported |
|
Marvelous Designer 6 (Personal, Student, Enterprise, Academic) |
above 3.1 |
Not supported |
* Technical support and software updates and hotfixes have been discontinued, except for perpetual license holders, who will continue to receive limited assistance.
* Limited assistance includes assistance with installer downloads and installations.
* Versions below 6 cannot be downloaded via the website installer. If you have a perpetual license for a product version below 6, please contact our support team for further assistance.
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