Marvelous Designer Support

Applicable for: Enterprise users who are using corporate firewall and Allow-listing policies

First, make sure you have corporate firewalls and allow-listing policies in place on your network systems.

Please contact your company's IT or security team for this allow-listing and firewall setup.

Note

• Marvelous Designer authentication servers only allow HTTPS communication. Therefore, only port 443 is discussed in this article.
• Until Marvelous Designer 10 version, the verify: peer option inside the Marvelous Designer 10 software was disabled, but from Marvelous Designer 11 version it is enabled and built and distributed. So if your company uses SSL Inspection on your secure network system, please check its detailed settings.
• If you need to allow-list Marvelous Designer authentication servers for Marvelous Designer logins on a secure network, add the information below to your security solution.
• If you are experiencing problems downloading in-app assets, please add the domain*.clo-set.com to your allow-list.
• Non-firewalled customers may not need allow-listing of Marvelous Designer authentication servers.

If you need allow-listing and use a corporate firewall

• IPs to be allow-listed
  • 52.1.24.50
  • 52.20.29.14
• Domains to be allow-listed
  • sapi.clo3d.com
  • sapi.clo3d-china.com
  • *.clo-set.com
• Protocol and port to allow-listed
  • https (443 port)
  • Enable the Firewall option in Marvelous Designer login window (see the screenshot at the bottom)

If you need allow-listing but don't use a corporate firewall

• IPs to be allow-listed
  • 52.1.24.50
  • 52.20.29.14
• Domains to be allow-listed
  • api.clo3d.com
  • api.clo3d-china.com
  • *.clo-set.com
• Protocol and port to allow-listed
  • https (443 port)
  • Disable the Firewall option in Marvelous Designer login window (see below figure)

Firewall option at Marvelous Designer login screen

• Note that the information provided below is only for customers using enterprise firewall solutions, not Windows or macOS firewall features. Check with your company's IT or security team whether you use a firewall.